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pjacksonw's avatar
pjacksonw
New member | Level 2
8 months ago

Got a message I'm out of Dropbox space, even though I'm paying for Plus

Hello.I got a message on my phone and computer about the lack of space on my account.On my account it displays that I have a free Basic plan and I have been paying for a Plus tariff for a long time:I...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Cześć pjacksonw i dziękuję za Twój post w społeczności!

 

Czy możesz mi w ramach pierwszego kroku przesłać zrzut ekranu przedstawiający to, co tu widzisz?

 

Chciałbym również, abyś sprawdził wcześniejsze faktury Dropbox wysłane na Twój adres e-mail i upewnił się, że widzisz ten sam adres e-mail w aplikacjach mobilnych i stacjonarnych.

 

Daj mi znać, co znajdziesz.

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Hi pjacksonw, and thanks for your Community post!

 

Can you send me a screenshot of what you see here, as a first step? 

 

I’d also like you to check past Dropbox invoices that were sent to your email address, and make sure you’re seeing the same email address on your mobile and desktop apps. 

 

Let me know what you find.

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