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notbyhalf

New member | Level 2

7 days ago

False advertising when assessing plan prices

Dropbox Staff

7 days ago

Hi notbyhalf - thanks for bringing this to our attention.

Can you send us a screenshot of the email you received that mentions the AU$306.90 amount as well?

Also, what is reported in your plan tab at the moment? Have you tried contacting our support team directly about this from this page?

Let us know more and we'll take it from there.

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Sounded good to me. I was presented with the upsell to Essentials and the small print said after a ...","body@stringLength":"1507","rawBody":"

I came to purchase a plan from Dropbox through Adobe Perks with a 50% off offer for the first year. Sounded good to me. I was presented with the upsell to Essentials and the small print said after a 30 day free trial I'd be charged AU$153.48/yr including taxes. This was cheaper than the Plus account which would go up to AU$186.88/yr plus taxes after the first discounted year, so of course I selected that option.

My confirmation email contradicts this offer and says that I will be charged AU$306.90 after the 30 day trial period.

This is not what I signed up for and I cannot find any way of contacting sales or support to address this. I took screenshots of the checkout because it felt like it was too good to be true. I was right.

\n\n

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My confirmation email contradicts this offer and says that I will be charged AU$306.90 after the 30 day trial period.

\n\n

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Hi notbyhalf - thanks for bringing this to our attention.

Can you send us a screenshot of the email you received that mentions the AU$306.90 amount as well?

Also, what is reported in your plan tab at the moment? Have you tried contacting our support team directly about this from this page?

Let us know more and we'll take it from there.

","body@stringLength":"855","rawBody":"

Hi - thanks for bringing this to our attention.

Can you send us a screenshot of the email you received that mentions the AU$306.90 amount as well?

Also, what is reported in your plan tab at the moment? Have you tried contacting our support team directly about this from this page?

Let us know more and we'll take it from there.

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I'm having the exact same issue on Mac! My files exist locally, but they no longer show up on Dropbox. The device still shows up, and says it's synched, but also no files in the Device folder on DB. It appears to be an issue with Macs - mine started today around 11am, after I got a notification to install a dropbox backup update.

Edit: I saw that yours worked again after uninstall/reinstall, so here goes 🤞🏻

Edit 2: No success yet, but in the Dropbox on the browser, in Dropbox Backups, I can see that my Mac is \"backed up\", and the files are stored locally. But this isn't what I want / what it was before, where my default file location was Mac > Me > Dropbox > Documents/Desktop/Downloads.

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Edit: I saw that yours worked again after uninstall/reinstall, so here goes 🤞🏻

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Sorry for jumping in, JoannaM. Can you clarify what you mean when saying this isn’t what you want? Are you seeing your backed up folders now in their default locations perhaps, instead of your local Dropbox folder?

If yes, then this should be expected on the updated Dropbox Backup experience.

","body@stringLength":"901","rawBody":"

Sorry for jumping in, . Can you clarify what you mean when saying this isn’t what you want? Are you seeing your backed up folders now in their default locations perhaps, instead of your local Dropbox folder?

If yes, then this should be expected on the updated Dropbox Backup experience.

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Thanks for your reply Nancy, and for the link about the updated Dropbox experience. How can I access my files as I did before (e.g., Mac > Me > Dropbox > Documents/Desktop/Downloads etc.) - I don't want to have to duplicate saving files that are currently saved on my computer on Dropbox, just to be able to access them elsewhere. Is there a workaround? How can I access files from other computers, that currently exist on my computer (and were previously in Dropbox), without going into Browser > Backup?

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Hi JoannaM, what exactly do you see when checking your Backup page online?

Is your Backup enabled, and if so are you able to locate your content there?

Also, any screenshots that you have from your Backup content locally, it's more than welcome.

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Hi , what exactly do you see when checking your Backup page online?

Is your Backup enabled, and if so are you able to locate your content there?

Also, any screenshots that you have from your Backup content locally, it's more than welcome.

Hi Megan - yes, the files exist in backup. But I don't want them to only be backed up, I want them to sync between devices, without going through the web browser backup options. This is literally how it was until I updated yesterday. If i can't do that any more, and there are no plans to restore that option, just say so and I'll look for other file sync software.

@sarasheep, sorry for hijacking your post! And thanks for your reply.

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@sarasheep, sorry for hijacking your post! And thanks for your reply.

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