You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Erroneous "Your credit card expires soon! Don’t forget to update your info" email
Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your b...
I have got the same issue, I updated the details in my account (which indeed needed updating) but a few days later I got a reminder saying that they will downgrade the a account if I do not update my billing details. I thought these updates would go automatically. Can anyone from DropBox comment?
Megan
Dropbox Staff
Dropbox StaffHi MFNL, I'd be happy to help!
Was that an email reminder, or a notification in your account?
Provided it's an email, would it be possible for you to check the inbox you received, and then let me know the email address it came from? We need to check it was an official Dropbox domain.
Let me know of any updates!
Dear Megan, thank you for reaching out.
I received two e-mails. After the first one I updated my details i the account, then I received an e-mail reminder.
the email was sent from Dropbox <no-reply@dropbox.com>.
Looking forward to hear form you,
Best wishes,
Maria
- Megan
Hi MFNL, thanks for getting back to me!
It might sound trivial, however have you made sure that the email address that your Dropbox account is subscribed to, is the same as the one you received the message to?
I smell phish. The culprit got a bona fide notice and decided to use its html to go phishing.
Just in case I am right, I recommend that all users go to change their passwords (from within DB itself of course, not from any email). If they are not able to do, they should contact Support.
