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Forum Discussion

mfalkvidd's avatar
mfalkvidd
Helpful | Level 5
3 years ago

Erroneous "Your credit card expires soon! Don’t forget to update your info" email

Today, I received an email from Dropbox with the subject "Your credit card expires soon! Don’t forget to update your info" with the following text: Your credit card is about to expire! Update your b...
Billing
Dropbox Basic
Dropbox Plus
MGOneA's avatar
MGOneA
New member | Level 2

I have got the same mail. A week ago, it was right, but to be safe, I went the other way around and updated my billing info.

But now I have got the mail again - and I am wondering, if it is some kind of phishing. 

MG

MFNL's avatar
MFNL
Explorer | Level 4
3 years ago

I have got the same issue, I updated the details in my account (which indeed needed updating) but a few days later I got a reminder saying that they will downgrade the a account if I do not update my billing details. I thought these updates would go automatically. Can anyone from DropBox comment?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi MFNL, I'd be happy to help! 

     

    Was that an email reminder, or a notification in your account? 

     

    Provided it's an email, would it be possible for you to check the inbox you received, and then let me know the email address it came from? We need to check it was an official Dropbox domain.

     

    Let me know of any updates! 

    • MFNL's avatar
      MFNL
      Explorer | Level 4
      3 years ago

      Dear Megan, thank you for reaching out.

      I received two e-mails. After the first one I updated my details i the account, then I received an e-mail reminder.

      the email was sent from Dropbox <no-reply@dropbox.com>.

       

      Looking forward to hear form you,

      Best wishes,

      Maria

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi MFNL, thanks for getting back to me! 

         

        It might sound trivial, however have you made sure that the email address that your Dropbox account is subscribed to, is the same as the one you received the message to? 

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