You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

crrr's avatar
crrr
New member | Level 2
2 years ago

Dropbox unauthorized charge

Recently I made a dropbox account to access a file shared with me. However, I never started any free trial to my knowledge nor signed up for any subscription. In fact, my accounts shows that I have t...
cancellations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there crrr - sorry to hear you're having issues with this.

 

It sounds like you're on the Basic plan. Could you have a look at your plan tab and confirm if that's the case indeed?

 

Do you happen to have another Dropbox account associated with another email address of yours perhaps?

 

Also, did you try the self served look up tool to see if you can identify the email address that's associated with the charge?

 

Let us know more and we'll take it from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!