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Forum Discussion
Dropbox tried to charge me twice, but I've already cancelled my trial.
My card has had an attempted charge twice now by dropbox. I have ended my free trial and so I don't know why this is happening. How do I make it stop? Or delete my card? Please help me dropbox.
Megan
Dropbox Staff
Dropbox StaffHey elisap, welcome to our Community!
Would you mind clarifying if you had started your trial using Dropbox directly? Or did you maybe use the Apple/Google store?
Is it possible that you have another Dropbox account, by any chance?
Let me know more, and we'll take it from there!
I definitely used dropbox directly. I have had another email address I used for a different account. Are you able to check for me if I give you the two emails?
- Megan
Hey elisap, do you have access to the other Dropbox account, in order to sign in there and check if the charge is coming from it?
they're both currently on dropbox basic. Is there a way to delete my card from the account?
- Megan
Hey elisap, that's odd.
Since they're both Basic, you shouldn't be receiving any attempted charges from these accounts.
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
