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Forum Discussion
Dropbox still charged me after account was cancelled.
I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
Hi community - Dropbox keeps charging my credit card $11.99 for a monthly subscription, even though I cancelled my paid subscription in August 2023. It seems that the only way to get this addressed is to complain through the community. Can somebody from Dropbox support please be in touch to help resolve this and help me with the refund process?
Thank you!
- Rich
Super User II
Globalcitizen2024 wrote:
Dropbox keeps charging my credit card $11.99 for a monthly subscription, even though I cancelled my paid subscription in August 2023.
First, I'd check the credit card charge lookup tool to verify that it's the same account that you're being charged for. If it's a different account, sign in to that account and make sure to cancel the plan.
Otherwise you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
