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Forum Discussion
Dropbox stealing my money from Paypal!
Dropbox have stolen $199 from my Paypal account! My billing cycle isn't until August, and the annual charge is only $99. But for some reason they have taken $199 at the beginning of the year! And ...
Richard P.
Super User alumni
Super User alumniIt isn't sarcastic, I just don't have a lot of respect for people who immediately and publicly threaten legal action as a way to be heard.
Dropbox doesn't respond to any email support, and only Business accounts have phone support.
The only way to query billing issues is to raise a support ticket at www.dropbox.com/support - you can follow up on tickets via http://dropbox.zendesk.com/
Support tickets generally take about 3 business days on average, so check the above link or your spam folder (in general, support tickets are not ignored - replies sometimes end up in peoples spam folders, but you can always check the zendesk link).
Your bank should not require you to start legal action to counter a fraudulent charge - thats their job. You just have to identify a charge that was non-authorised and the bank should deal with it. If your bank is suggesting otherwise, you need to give serious consideration as to whether you want to stay with that bank or not, as they aren't treating fraud seriously.
