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Explorer | Level 3

10 months ago

Cobro no correspondiente en Paypal

Escribo porque nos ha llegado un cargo en PayPal de Dropbox [email address removed per the Dropbox Community Guidelines] y no tenemos nada contratado con Dropbox, ya que cancelamos la suscripción el año pasado.

Adjunto la comunicación del 7 de junio de 2023 por la cual Dropbox nos informó que no se renovará el plan Plus.

Esperamos una ayuda, ya que está siendo imposible poder contactar de forma lógica con Dropbox y nos devuelvan el dinero erróneamente cobrado.

Muchas gracias.

Reembolso

3 Replies

Fernando
Dropbox Staff
10 months ago
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Hola, homolegens:

¡Bienvenida a la Comunidad de Dropbox!

En estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte (accede a este enlace desde un navegador en el que no tengas iniciada sesión con una cuenta de Dropbox).

Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).

¡Que tengas un muy buen día!
- homolegens
  Explorer | Level 3
  10 months ago
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  Hola, Fernando.
  
  Agradezco tu contestación, pero he llegado a este foro tras intentar contactar con el equipo de asistencia, tal y como me indicas.
  
  Es bastante poco profesional que depende de nuestra suscripción con vosotros, pueda contactar con vosotros, leer una web o escribir en un foro para poder recibir un dinero que me habéis cobrado de forma errónea, puesto que vosotros mismos nos notificáis que la cuenta no se renovará.
  
  En fin, necesito ayuda, ¿es posible o la mejor solución que ofrece Dropbox es leer foros?
  
  Gracias por tu tiempo.
  - Fernando
    Dropbox Staff
    10 months ago
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    Hola, homolegens:
    
    Gracias por tu respuesta.
    
    Si sigues los pasos que te indico podrás abrir un ticket al margen del plan que tengas en tu cuenta y serás atendido exactamente igual que cualquier otro usuario como hacemos cada día. Los pasos que has seguido con anterioridad no son los que te he indicado yo. Los casos de cobros, debido a que hace falta información privada que no se puede poner en la comunidad, es indispensable abrir un ticket. Por favor, sigue los pasos tal cual te indico para abrir un ticket. Elige en Quiero buscar información relacionada con: "Otro" escribe el correo a través del que quieras comunicarte con nosotros y proporciona la información que se te requiere para que podamos ayudarte.
    
    Ten en cuenta que si tu cuenta tiene un plan Basic ya que lo cancelaste hace un año y se te ha cobrado un plan, eso significa que el plan se ha contratado con otra cuenta diferente y para poderte ayudar a localizar ese cobro y esa cuenta que ha contratado es imprescindible que abras un ticket con los pasos que te estoy indicando.
    
    ¡Que tengas un muy buen día!

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Adjunto la comunicación del 7 de junio de 2023 por la cual Dropbox nos informó que no se renovará el plan Plus.

Esperamos una ayuda, ya que está siendo imposible poder contactar de forma lógica con Dropbox y nos devuelvan el dinero erróneamente cobrado.

Muchas gracias.

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Adjunto la comunicación del 7 de junio de 2023 por la cual Dropbox nos informó que no se renovará el plan Plus.

Esperamos una ayuda, ya que está siendo imposible poder contactar de forma lógica con Dropbox y nos devuelvan el dinero erróneamente cobrado.

Muchas gracias.

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Hola, homolegens:

¡Bienvenida a la Comunidad de Dropbox!

En estos casos, dado que necesitamos más detalles e información privada te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan ayudarte (accede a este enlace desde un navegador en el que no tengas iniciada sesión con una cuenta de Dropbox).

Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).

¡Que tengas un muy buen día!

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Hola, :

¡Bienvenida a la Comunidad de Dropbox!

Ten en cuenta, que las opciones de asistencia técnica dependen del tipo de cuenta que tengas (Basic, Plus, Professional o Business).

¡Que tengas un muy buen día!

Hola, Fernando.

Agradezco tu contestación, pero he llegado a este foro tras intentar contactar con el equipo de asistencia, tal y como me indicas.

Es bastante poco profesional que depende de nuestra suscripción con vosotros, pueda contactar con vosotros, leer una web o escribir en un foro para poder recibir un dinero que me habéis cobrado de forma errónea, puesto que vosotros mismos nos notificáis que la cuenta no se renovará.

En fin, necesito ayuda, ¿es posible o la mejor solución que ofrece Dropbox es leer foros?

Gracias por tu tiempo.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2024-06-05T07:01:12.417-07:00","lastPublishTime":"2024-06-05T07:01:12.417-07:00","metrics":{"__typename":"MessageMetrics","views":897},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:775208/message:775473","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDc3NTQ3OSw3NzU0Nzk","node":{"__ref":"ForumReplyMessage:message:775479"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"632","rawBody":"

Hola, Fernando.

Agradezco tu contestación, pero he llegado a este foro tras intentar contactar con el equipo de asistencia, tal y como me indicas.

En fin, necesito ayuda, ¿es posible o la mejor solución que ofrece Dropbox es leer foros?

Gracias por tu tiempo.

Hola, homolegens:

Gracias por tu respuesta.

Si sigues los pasos que te indico podrás abrir un ticket al margen del plan que tengas en tu cuenta y serás atendido exactamente igual que cualquier otro usuario como hacemos cada día. Los pasos que has seguido con anterioridad no son los que te he indicado yo. Los casos de cobros, debido a que hace falta información privada que no se puede poner en la comunidad, es indispensable abrir un ticket. Por favor, sigue los pasos tal cual te indico para abrir un ticket. Elige en Quiero buscar información relacionada con: \"Otro\" escribe el correo a través del que quieras comunicarte con nosotros y proporciona la información que se te requiere para que podamos ayudarte.

Ten en cuenta que si tu cuenta tiene un plan Basic ya que lo cancelaste hace un año y se te ha cobrado un plan, eso significa que el plan se ha contratado con otra cuenta diferente y para poderte ayudar a localizar ese cobro y esa cuenta que ha contratado es imprescindible que abras un ticket con los pasos que te estoy indicando.

¡Que tengas un muy buen día!

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Hola, :

Gracias por tu respuesta.

¡Que tengas un muy buen día!

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