You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Peter R.27
9 years agoNew member | Level 1
Dropbox stealing my money from Paypal!
Dropbox have stolen $199 from my Paypal account! My billing cycle isn't until August, and the annual charge is only $99. But for some reason they have taken $199 at the beginning of the year! And ...
Peter R.27
9 years agoNew member | Level 1
Thanks for your sarcastic reply. As I said in my message, but I guess you didn't read, I have tried emailing them (pretty much every day for the past 12 days) and posting support queries via the website. None of these are being replied to. Of course, there are no actual phone numbers that I can use to contact them on either. I've tried appealing to Paypal, but as the arrangement is set-up via a recurring billing agreement, they have refused to accept a claim. So it is in the hands of the bank now, who require me to start action in order to feel comfortable joining the claim. Without any way of contacting someone at Dropbox, I have no further avenues to explore.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!