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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
4 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans and upgrades
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey Gavin Fernandes, welcome to the Dropbox Community and sorry to hear you're having issues with this.

Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally?

Let me know and we'll take it from there.
smi8's avatar
smi8
New member | Level 2
3 years ago

Hi I'm facing the same problem and my account has been downgraded & so has access to vault etc - how do I get the payment to work? thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey smi8, thanks for posting about this here!

     

    Can you let me know what type of error message you get if you try to re-upgrade your Dropbox account? 

     

    Does the issue persist via different browsers, as well?

    • tewariv's avatar
      tewariv
      Explorer | Level 4
      3 years ago
      Guys is this solved ? I am trying to buy extra 1 tb storage in my Plus plan...all to no avail. Keeps asking me to upgrade payment method. Any solution ? Managed to renew...BY CHANCE ..the transaction just got through. However the upgrade seems to be a different story. Tried with 2 different cards. No luck.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi tewariv, I hope you’re doing well. 

         

        Can you send me a screenshot of what you see on this page, so that I can check this further?

    • smi8's avatar
      smi8
      New member | Level 2
      3 years ago

      Hi thank you for responding! I was told I had to select the UPI option - which was then only available in the monthly renewal but I would prefer to do the yearly renewal... for which the credit card option doesn't work... 

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