You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Gavin Fernandes
4 years agoExplorer | Level 4
Dropbox India - Renewal Failed
Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Dhruson Business
Explorer | Level 3
I don't have other option can you please Guide.
Megan
3 years agoDropbox Staff
Hi Dhruson Business, I'd be happy to help!
Can you give me some additional info as to what is happening on your end?
Do you try to upgrade, or renew your plan? Do you get any errors?
Let me know more!
- Dhruson Business3 years agoExplorer | Level 3I have updated details. But as per government i can proceed.
Thats why I don't have options to renew- Walter3 years agoDropbox Staff
Hi Dhruson Business, I'm sorry for to hear you're having issues with this.
Would it be OK if we reach out via email to have a further look internally?
- jaysitaram3 years agoExplorer | Level 3
I am trying to upgrade to a family subscription from individual and the payment keeps failing. If accepted the original payment why should the upgrade fail, has a solution been found for this.
- Walter3 years agoDropbox Staff
Hey jaysitaram, sorry to hear you're having issues with this.
May I send you an email to investigate a bit further?
- jaysitaram3 years agoExplorer | Level 3Hi Walter
Thanks sure please send me an email — same address as my drop box account email
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!