We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
4 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans and upgrades
upgrades
Dhruson Business's avatar
Dhruson Business
Explorer | Level 3
I don't have other option can you please Guide.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Dhruson Business, I'd be happy to help! 

 

Can you give me some additional info as to what is happening on your end? 

 

Do you try to upgrade, or renew your plan? Do you get any errors? 

 

Let me know more!

  • Dhruson Business's avatar
    Dhruson Business
    Explorer | Level 3
    3 years ago
    I have updated details. But as per government i can proceed.

    Thats why I don't have options to renew
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Dhruson Business, I'm sorry for to hear you're having issues with this.

       

      Would it be OK if we reach out via email to have a further look internally? 

  • jaysitaram's avatar
    jaysitaram
    Explorer | Level 3
    3 years ago

    I am trying to upgrade to a family subscription from individual and the payment keeps failing. If accepted the original payment why should the upgrade fail, has a solution been found for this.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey jaysitaram, sorry to hear you're having issues with this.

       

      May I send you an email to investigate a bit further?

      • jaysitaram's avatar
        jaysitaram
        Explorer | Level 3
        3 years ago
        Hi Walter

        Thanks sure please send me an email — same address as my drop box account email

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!