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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
4 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey Gavin Fernandes, welcome to the Dropbox Community and sorry to hear you're having issues with this.

Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally?

Let me know and we'll take it from there.
sahilk's avatar
sahilk
New member | Level 2
4 years ago

Like *everyone else* in India I'm facing the same problem. I've tried all my cards and none of them have worked. My renewal date has passed so I'm a little anxious about my data. I'd like to have a way to pay and get on with life. Thanks.

  • Rahul de Cunha's avatar
    Rahul de Cunha
    Explorer | Level 3
    4 years ago

    I'm having the same issue, tried multiple cards, I've also sent an email to support about 2 day back and so far have received no reply/solution. Please can someone from the team help us? Best 

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