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Forum Discussion

Gavin Fernandes's avatar
Gavin Fernandes
Explorer | Level 4
4 years ago

Dropbox India - Renewal Failed

Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Account Settings
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey all, I hope you're doing well!

If you're still facing this, would it be okay if I send you an email, so we can have a closer look together? 

Let me know!
srijanshukla's avatar
srijanshukla
New member | Level 2
4 years ago

@Lori, sure you can drop me an email.

As I mentioned I'm just being cautious, my billing date is 4 months away. I hope Dropbox is handling this proactively with respect to the new RBI norms, so that renewal transactions don't fail for Indian customers.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey everyone, and happy Friday! 

    The payment failure that you came across should have been fixed by now. 

    If anyone is still facing this, just let me know and I'll be happy to send you an email so we can have a look. 

    Enjoy the rest of your day! 
    • abgupta122's avatar
      abgupta122
      New member | Level 2
      4 years ago

      HI Lori, I am facing the same issue and unable to update my credit card or make payments as per new guidelines. Can you please help with the process. Thanks.

       

    • prathz79's avatar
      prathz79
      New member | Level 2
      4 years ago

      Hi Lori, The payment has failed again. The issue has not been resolved

       

      As per new banking regulations in India effective October 2021, payments cannot go through without two factor authentication. So basically for all dropbox account users from India, payments will fail. Unless you enable two factor authentication at you gateway, payments wont get through.

       

      Hope this is resolved at the earliest.

    • kiranrajagopal's avatar
      kiranrajagopal
      Explorer | Level 4
      4 years ago
      I still have the issue..
      My renewal is due.
      Its not an engineering issue..
      Its as per RBI new norms.
      You cant auto renew payament. Provider has to provide the payment link each time.
      Thinking of migrating to other cloud system

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