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Forum Discussion
Dropbox India - Renewal Failed
Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Dear All.
I am sure a lot of people facing this issue for payment to Dropbox after RBIs new guidelines, for recurring payment merchants need to be registered. As Dropbox is not featured in that list, and also there is no option on Dropbox payment palteform where se can pay directly monthly / annually, stuck with no renewal.
Can someone or Dropbox accounting team listen and help......
Please help!!!
Thanks.
Megan
Dropbox Staff
Dropbox StaffHey all, I hope you're doing well!
If you're still facing this, would it be okay if I send you an email, so we can have a closer look together?
Let me know!
If you're still facing this, would it be okay if I send you an email, so we can have a closer look together?
Let me know!
@Lori, sure you can drop me an email.
As I mentioned I'm just being cautious, my billing date is 4 months away. I hope Dropbox is handling this proactively with respect to the new RBI norms, so that renewal transactions don't fail for Indian customers.
- MeganHey everyone, and happy Friday!
The payment failure that you came across should have been fixed by now.
If anyone is still facing this, just let me know and I'll be happy to send you an email so we can have a look.
Enjoy the rest of your day!HI Lori, I am facing the same issue and unable to update my credit card or make payments as per new guidelines. Can you please help with the process. Thanks.
- Hi Lori,
Yea. Pl do reply on email to sort this.
Thanks.How do I renew my membership from India
It is overdue and cannot find a payment method in the dropbox site
- Nancy
Hi again, smi8!
I was able to look into this and at the moment, it’s only possible to opt in for a monthly billing cycle via UPI.
If you’d like to switch to an annual plan instead, then you’d need to downgrade and then, re-upgrade your Dropbox account with a different payment method.
Also, welcome to the forum, tarun_sahni!
Can you let me know what billing cycle are you on at the moment (yearly/monthly)? Also, what’s your current plan type?
Please update payment method to complete this action. error repeated evenafter updating to different credit debit cards. kindly solve this problem in forum.
- Yes please email
Facing the same problem, none of the payments are going through as dropbox does not have any option for a OTP authentication. Look into this matter on priority, else will have to look for alternative providers. Thanks
Hi
I am facing the same issue. I chatted with your support and they mentioned it is some engineering issue (which I doubt). Please guide. My monthly renewal has already failed.
Thanks
Divya
I am facing the same issue. I chatted with your support and they mentioned it is some engineering issue (which I doubt). Please guide. My monthly renewal has already failed.
- Nancy
Hi all, sorry to jump in.
alberttjohn8 , do you have a ticket number perhaps from your communication with our support? I would like to have a look into it as well, if that is OK with you.
Muthuindia , if you still have the same issue, I could send you a message over to the email address that is linked to your Community profile and check this.
Cheers!
Facing the same issue. Monthly renewal due on 31st Oct. Please help.
I just upgraded my plan and the issue was solved.
- Dear Dropbox team
Can you please help me with my payment too - it was due this month and I cant get it to work. I have received a warning that my account will stop working from Nov 1.
My email is [email removed as per Community Guidelines] A quick resolution will be greatly appreciated, as I would not like to lose my dropbox data.
Best
Vivek
