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Forum Discussion
Dropbox India - Renewal Failed
Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Dear All.
I am sure a lot of people facing this issue for payment to Dropbox after RBIs new guidelines, for recurring payment merchants need to be registered. As Dropbox is not featured in that list, and also there is no option on Dropbox payment palteform where se can pay directly monthly / annually, stuck with no renewal.
Can someone or Dropbox accounting team listen and help......
Please help!!!
Thanks.
- Megan
Dropbox Staff
Hey all, I hope you're doing well!
If you're still facing this, would it be okay if I send you an email, so we can have a closer look together?
Let me know!@Lori, sure you can drop me an email.
As I mentioned I'm just being cautious, my billing date is 4 months away. I hope Dropbox is handling this proactively with respect to the new RBI norms, so that renewal transactions don't fail for Indian customers.
- MeganHey everyone, and happy Friday!
The payment failure that you came across should have been fixed by now.
If anyone is still facing this, just let me know and I'll be happy to send you an email so we can have a look.
Enjoy the rest of your day!
- Hi Lori,
Yea. Pl do reply on email to sort this.
Thanks.How do I renew my membership from India
It is overdue and cannot find a payment method in the dropbox site
- Yes please email
Facing the same problem, none of the payments are going through as dropbox does not have any option for a OTP authentication. Look into this matter on priority, else will have to look for alternative providers. Thanks
