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Forum Discussion
Dropbox India - Renewal Failed
Hello from India! Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I do...
Walter
Dropbox Staff
Dropbox StaffHey Gavin Fernandes, welcome to the Dropbox Community and sorry to hear you're having issues with this.
Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally?
Let me know and we'll take it from there.
Would it be OK if I reached out via the email that's connected to your profile here to have a further look internally?
Let me know and we'll take it from there.
- Hello Walter!
Certainly. Please do reach out via email at your earliest convenience, thanks.
Look forward to hearing from you.- WalterNo worries, Gavin. You've got
Hello Walter!
This is going to be a common problem for almost all Indian customers. My billing renewal date is in February 2022, but I would still like to know in advance if I need to take any steps in advance from my end, for my transaction to go through successfully, and I'm sure all the other Indian customers would want an update on the same.
Thanks in advance.
- Hi, I am facing the same issue but my renewal is already past due. I am informed by my bankers that due to recently introduced Central Bank regulations, banks in India can process auto-debits only if the merchant is register with RBI (the central bank) for auto-debits. I am informed that Dropbox is not registered and hence when I try to make payments, the bank is unable to process it.
I am also informed that single payments are allowed to unregistered merchants. But Dropbox has no facility to accept one-time payments. I am stuck between a rock and a hard place.
Like *everyone else* in India I'm facing the same problem. I've tried all my cards and none of them have worked. My renewal date has passed so I'm a little anxious about my data. I'd like to have a way to pay and get on with life. Thanks.
I'm having the same issue, tried multiple cards, I've also sent an email to support about 2 day back and so far have received no reply/solution. Please can someone from the team help us? Best
Hi I'm facing the same problem and my account has been downgraded & so has access to vault etc - how do I get the payment to work? thanks!
- Nancy
Hey smi8, thanks for posting about this here!
Can you let me know what type of error message you get if you try to re-upgrade your Dropbox account?
Does the issue persist via different browsers, as well?
- Guys is this solved ? I am trying to buy extra 1 tb storage in my Plus plan...all to no avail. Keeps asking me to upgrade payment method. Any solution ? Managed to renew...BY CHANCE ..the transaction just got through. However the upgrade seems to be a different story. Tried with 2 different cards. No luck.
