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Forum Discussion

zdaee741's avatar
zdaee741
Explorer | Level 4
8 years ago

So I recently got charged $800 by Dropbox via my PayPal credit. I found this thread, and got really worried I will never get the money back. Also the dropbox terms say they do not offer refunds for business accounts. Well, before I was about to submit a dispute with Paypal I submitted a fund request to Dropbox and I cancelled my the business upgrade, and rather quickly; the money was refunded. The whole process tool less than 24 hours of being charged. This might be specific to PayPal, I can't speak for any other form of payment, but I think early awareness and acting quickly are most important. I am a little suspicious that PayPal was even offering me, someone who has barely reached the free 2GB, a "Business" account and not the "Plus" account. But, I am happy with how they handled the situation and how painless the process was. I just wanted to give some hope to this thread.

  • collectives's avatar
    collectives
    Helpful | Level 5
    8 years ago

     Thanks, zdaee741

     

    Glad you got your money back.  We were refunded as well, but it took days and days of hassling and stress with two of our staff communicating with Drop Box.   It was awful. I think Drop Box knew somebody at their organization blew it big time.  All is well now, but it left us with a bad feeling.  We're just too busy to switch offsite storage ... so we'll stay with Drop Box for now.

    • Ndnsilkscreener's avatar
      Ndnsilkscreener
      Helpful | Level 6
      8 years ago

      I just got off the phone with my Visa agent for an unrelated matter. I informed her why i changed my credit card number (cuz of my Drop Box experience, I didn't want Dropbox having my credit info in case they tried to charge me again) and she informed me not to trust companies in general because of the automatic billing. She said that's how they rip ppl off.

      Amazon still refunded me after the 2 week cancellation window because I didn't use their service, they did not pilfer me for the money. I've never dealt with a company that stole so much money from me like Dropbox. Offering refunds is just good business practice. Now when ppl ask me about dropbox I just send them to another file sharing service.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        8 years ago

        Abusive posts removed.

        However, as a reminder, as have been said previously.

        SuperUsers are not employees. We are volunteers.

        To get assistance you MUST log a ticket with support via the methods listed:

        www.dropbox.com/support to log
        http://dropbox.zendesk.com to track.

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