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Bongoloid24's avatar
Bongoloid24
Helpful | Level 6
2 years ago

DropBox - Apple Pay

I change my credit card for applepay, DropBox didnt manage to take the monthly payment, I deleted my old card and entered my new card in teh hope that DropBox could take the monthly fee. That did not...
  • Bongoloid24's avatar
    2 years ago

    Hi Jay

     

    Subscription was on the mobile app. The update is that Apple have acknowledged that DropBox cannot see the registration and have refunded me.

    The solution is to remove Apple Pay as my payment method, and enter into a trial for 30 days, then re-enter my credit card in the DropBox site on my MacBook (not on a mobile device) ........await the trial to expire, at which point DropBox will start to charge me monthly if I don't cancel.

     

    To say this was overly complicated is an understatement, but lesson is not to use this on a mobile to make payments, only use your PC or MacBook

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