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Forum Discussion
DropBox - Apple Pay
I change my credit card for applepay, DropBox didnt manage to take the monthly payment, I deleted my old card and entered my new card in teh hope that DropBox could take the monthly fee. That did not...
Hi Jay
Subscription was on the mobile app. The update is that Apple have acknowledged that DropBox cannot see the registration and have refunded me.
The solution is to remove Apple Pay as my payment method, and enter into a trial for 30 days, then re-enter my credit card in the DropBox site on my MacBook (not on a mobile device) ........await the trial to expire, at which point DropBox will start to charge me monthly if I don't cancel.
To say this was overly complicated is an understatement, but lesson is not to use this on a mobile to make payments, only use your PC or MacBook
Jay
Dropbox Staff
Dropbox StaffHi Bongoloid24, thanks for bringing this to our attention.
Just for clarification, was the annual subscription made directly on the Dropbox site or via the mobile app?
Do you see any subscriptions on this page on your account? According to your bank statement, were any payments taken by Dropbox, iTunes or Google Play?
This will help me to assist further!
- Hi Jay
It was on the mobile app. The only option that was given to me was Apple Pay on the mobile as that was where I made the original purchase. I have a credit card payment for the exact amount to Apple Pay on my credit card statement and I have an Apple Pay receipt for the payment to Dropbox- Jay
Could you try these steps to restore the purchase on your mobile app?
Hi Jay
Subscription was on the mobile app. The update is that Apple have acknowledged that DropBox cannot see the registration and have refunded me.
The solution is to remove Apple Pay as my payment method, and enter into a trial for 30 days, then re-enter my credit card in the DropBox site on my MacBook (not on a mobile device) ........await the trial to expire, at which point DropBox will start to charge me monthly if I don't cancel.
To say this was overly complicated is an understatement, but lesson is not to use this on a mobile to make payments, only use your PC or MacBook
