You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

danwilt's avatar
danwilt
Explorer | Level 4
2 years ago

Downgrade from Pro to Basic - What Happens to Files?

I'm about to downgrade due to financial constraints, but I have about 594.4 GB being used in my account.

If I downgrade to basic, which only has 2GB of storage, what happens to my current files when I do it? Do they remain, or is there some process by which I'm required to reduce my files?

 

Any help is appreciated!

 

Dan

  • Hi danwilt 

     

    So the terms and conditions DO state that they can remove files to bring you under quota. I'm not, however, aware of that ever happening. What I would say though is you do need to get the files off at some point just in case anything happens and also remember that no changes or updates, at all, will sync to Dropbox while you are over quota - so do not rely upon it as a backup.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi danwilt 

     

    So the terms and conditions DO state that they can remove files to bring you under quota. I'm not, however, aware of that ever happening. What I would say though is you do need to get the files off at some point just in case anything happens and also remember that no changes or updates, at all, will sync to Dropbox while you are over quota - so do not rely upon it as a backup.

    • danwilt's avatar
      danwilt
      Explorer | Level 4
      Great input. Thanks! I was concerned DB might have a specific timeframe that everything must be downloaded by. But what you said makes sense. Thanks again.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!