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Forum Discussion

Emma Hodgson's avatar
Emma Hodgson
Explorer | Level 4
3 years ago

Double Charge on Bank Statement

I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06...
Billing
cancellations
Multiple Accounts
Payments
Refunds
BanBrosAu's avatar
BanBrosAu
Explorer | Level 3
Hey guys, I have the same issue I have a subscription charge from Apple and one from Dropbox each month on the statement. Requesting a refund and any assistance will be greatly appreciated. Cheers
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi BanBrosAu, I hope you're doing well! 

 

Have you checked if the charges are for the same Dropbox account? Also, would you like to cancel your Dropbox related charge, or Apple one?

 

If it's the latter, you'd need to contact Apple, and ask them for assistance. 

 

Let me know more!

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