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Forum Discussion

Emma Hodgson's avatar
Emma Hodgson
Explorer | Level 4
3 years ago

Double Charge on Bank Statement

I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06...
Billing
cancellations
Multiple Accounts
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
Hi Emma Hodgson and welcome to our Community!

Can you clarify whether both charges came from the App Store?

Does any of them seem to be a direct Dropbox payment or a Play Store charge instead?

Let me know when you have more updates. 
BanBrosAu's avatar
BanBrosAu
Explorer | Level 3
2 years ago
Hey guys, I have the same issue I have a subscription charge from Apple and one from Dropbox each month on the statement. Requesting a refund and any assistance will be greatly appreciated. Cheers
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi BanBrosAu, I hope you're doing well! 

     

    Have you checked if the charges are for the same Dropbox account? Also, would you like to cancel your Dropbox related charge, or Apple one?

     

    If it's the latter, you'd need to contact Apple, and ask them for assistance. 

     

    Let me know more!

  • Chantelle03's avatar
    Chantelle03
    Explorer | Level 3
    2 years ago

    Hello! Have you managed to get this sorted? I'm having the same issue and no luck getting any help at all!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Chantelle03, sorry to hear you're having issues with this.

       

      Since it sounds like you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

       

      Thanks so much!

      • Chantelle03's avatar
        Chantelle03
        Explorer | Level 3
        2 years ago
        Dropbox my ticket is Ticket #22645171: Dropbox Support Chat

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