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Forum Discussion
Double Charge on Bank Statement
I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06...
Nancy
Dropbox Staff
Dropbox StaffHi Emma Hodgson and welcome to our Community!
Can you clarify whether both charges came from the App Store?
Does any of them seem to be a direct Dropbox payment or a Play Store charge instead?
Let me know when you have more updates.
Can you clarify whether both charges came from the App Store?
Does any of them seem to be a direct Dropbox payment or a Play Store charge instead?
Let me know when you have more updates.
Hi Nancy thank for the welcoming.
They are both direct Dropbox payments
I checked my subscriptions for Dropbox in my App Store and it doesn’t seem to be the problem. Please let me know how I can stop the double charge, I’m a student and can’t afford to pay double the amount every month.
Kind regards
Emma
They are both direct Dropbox payments
I checked my subscriptions for Dropbox in my App Store and it doesn’t seem to be the problem. Please let me know how I can stop the double charge, I’m a student and can’t afford to pay double the amount every month.
Kind regards
Emma
- NancyI totally understand.
Would it be OK if l message you over to the email address that’s linked to your Community profile?
We’ll take a closer look together.- Yes please
- NancyAll set! I have just messaged you, so please check your email inbox, when you have free time, and reply back to me.
