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Forum Discussion
Double Charge on Bank Statement
I have one account. I use the app on my phone from the Apple store and sync my photos for editing on my laptop. I’ve just now noticed I have double charges on my statements. One from Dropbox today 06...
Nancy
Dropbox Staff
Dropbox StaffHi Emma Hodgson and welcome to our Community!
Can you clarify whether both charges came from the App Store?
Does any of them seem to be a direct Dropbox payment or a Play Store charge instead?
Let me know when you have more updates.
Can you clarify whether both charges came from the App Store?
Does any of them seem to be a direct Dropbox payment or a Play Store charge instead?
Let me know when you have more updates.
- Hi Nancy thank for the welcoming.
They are both direct Dropbox payments
I checked my subscriptions for Dropbox in my App Store and it doesn’t seem to be the problem. Please let me know how I can stop the double charge, I’m a student and can’t afford to pay double the amount every month.
Kind regards
Emma- NancyI totally understand.
Would it be OK if l message you over to the email address that’s linked to your Community profile?
We’ll take a closer look together.- Yes please
- Hey guys, I have the same issue I have a subscription charge from Apple and one from Dropbox each month on the statement. Requesting a refund and any assistance will be greatly appreciated. Cheers
Hello! Have you managed to get this sorted? I'm having the same issue and no luck getting any help at all!
- Walter
Hey Chantelle03, sorry to hear you're having issues with this.
Since it sounds like you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?
Thanks so much!
