You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Credit Card Charge Checker
I'm on a new computer, and I'm trying to log into my upgraded Dropbox account with all of my files. I logged in with what I thought was my correct email account, but none of my files are showing up. ...
I've tried just entering the 12 character prior to the SAN at the end of each transaction code. That puts the total characters at 12. Now, however, it's prompting me to enter the last four numbers of my credit card along with my expiration date. I have already done this, and it's not registering it somehow. Is this an issue because I use an AMEX. How can I get help from an actual human since I'm a paying customer?
- Megan
Dropbox Staff
Hi brittanybforbes, thanks for posting today.
Do you mind if I reach out to your Community email, so we can take a closer look at this together?
Keep me posted.@Lori, that would be immensely helpful. It should be an @mac (or @icloud) account that shows up. I would much appreciate any help.
- MeganHappy to do so brittanybforbes!
I've sent you an email. Feel free to reply back as soon as possible.
Cheers!
