We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

guikazu's avatar
guikazu
Helpful | Level 6
3 months ago

Consultation on handling unexpected downgrade from Dropbox Plus to Basic.

I had signed up for Dropbox Plus, but accidentally accepted an invitation as a team member of another organization. I then contacted the administrator of that organization to have them remove me as a...
Billing
Payments
Plans and upgrades
upgrades
  • guikazu's avatar
    guikazu
    3 months ago

    Hi Megan 

    Thank you for the clarification. In that case, I will wait for the refund you mentioned.

    Best regards,
    guikazu

guikazu's avatar
guikazu
Helpful | Level 6

Hi Megan and DBX_Pedro ,

Thank you both for your responses and support.

After reading Megan's comment, I went ahead and re-subscribed to Dropbox Plus. However, I originally had a 3-year plan, and I would like to return to that plan instead of the new one I just signed up for.

Could you please assist me with reverting to my original 3-year Plus subscription?

I appreciate your help and look forward to your guidance.

Best regards,
guikazu

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey guikazu, thanks for the update here.

 

There are actually no 3-year plans available with Dropbox.

 

I will, however, pass your feedback along to our team about this.

 

If you have any more questions, just give us a shout.

  • guikazu's avatar
    guikazu
    Helpful | Level 6
    3 months ago

    Hi Megan 

    Thank you for the clarification. In that case, I will wait for the refund you mentioned.

    Best regards,
    guikazu

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      3 months ago

      Hi @guikazu ,

       

      Just a quick follow up, are you able to advise what sort of issue were you facing when trying to reach out to our support team initially ?

       

      Thanks in advance  

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!