You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Consultation on handling unexpected downgrade from Dropbox Plus to Basic.
I had signed up for Dropbox Plus, but accidentally accepted an invitation as a team member of another organization. I then contacted the administrator of that organization to have them remove me as a...
Thank you both for your responses and support.
After reading Megan's comment, I went ahead and re-subscribed to Dropbox Plus. However, I originally had a 3-year plan, and I would like to return to that plan instead of the new one I just signed up for.
Could you please assist me with reverting to my original 3-year Plus subscription?
I appreciate your help and look forward to your guidance.
Best regards,
guikazu
Hannah
Dropbox Staff
Dropbox StaffHey guikazu, thanks for the update here.
There are actually no 3-year plans available with Dropbox.
I will, however, pass your feedback along to our team about this.
If you have any more questions, just give us a shout.
Hi Megan
Thank you for the clarification. In that case, I will wait for the refund you mentioned.
Best regards,
guikazu- DBX_Pedro
Community Manager
Hi @guikazu ,
Just a quick follow up, are you able to advise what sort of issue were you facing when trying to reach out to our support team initially ?
Thanks in advance
Hi DBX_Pedro ,
Thank you for following up.
When my account was downgraded to the Basic plan, I couldn’t find a way to contact support directly. That’s when I accessed this page and decided to ask my question in the community forum: https://help.dropbox.com/ja-jp/account-settings/customer-support-levels.
I appreciate your continued support!
Best regards,
guikazu
