You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

guikazu's avatar
guikazu
Helpful | Level 6
3 months ago

Consultation on handling unexpected downgrade from Dropbox Plus to Basic.

I had signed up for Dropbox Plus, but accidentally accepted an invitation as a team member of another organization. I then contacted the administrator of that organization to have them remove me as a...
Billing
Payments
Plans
upgrades
  • guikazu's avatar
    guikazu
    3 months ago

    Hi Megan 

    Thank you for the clarification. In that case, I will wait for the refund you mentioned.

    Best regards,
    guikazu

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager

Hi guikazu ,

 

I would like to start by thanking you for contacting us today.  

 

Can you please advise what sort of issue were you facing when trying to reach out to our support team ?  

 

We are also looking to resolve this issue reported. 

guikazu's avatar
guikazu
Helpful | Level 6
3 months ago

Hi Megan and DBX_Pedro ,

Thank you both for your responses and support.

After reading Megan's comment, I went ahead and re-subscribed to Dropbox Plus. However, I originally had a 3-year plan, and I would like to return to that plan instead of the new one I just signed up for.

Could you please assist me with reverting to my original 3-year Plus subscription?

I appreciate your help and look forward to your guidance.

Best regards,
guikazu

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey guikazu, thanks for the update here.

     

    There are actually no 3-year plans available with Dropbox.

     

    I will, however, pass your feedback along to our team about this.

     

    If you have any more questions, just give us a shout.

    • guikazu's avatar
      guikazu
      Helpful | Level 6
      3 months ago

      Hi Megan 

      Thank you for the clarification. In that case, I will wait for the refund you mentioned.

      Best regards,
      guikazu

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Hi @guikazu ,

         

        Just a quick follow up, are you able to advise what sort of issue were you facing when trying to reach out to our support team initially ?

         

        Thanks in advance  

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