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Forum Discussion

oneir0naut0's avatar
oneir0naut0
Explorer | Level 3
11 months ago

Constantly being billed for free Dropbox.

Over and over again you keep trying to charge me for a cancelled account. While I had the free trial I contacted customer support to cancel as your website wouldn't let me do that. They downgraded th...
Billing
cancellations
Payments
Plans
Rich's avatar
Rich
Icon for Super User II rankSuper User II
oneir0naut0 wrote:
There's actually posts here from Dropbox recommending ways to 'trick' the system (log out and go incognito) just to be able to contact support. I have done that, no response.

What is your ticket number? A Dropboxer may be able to check the status of your ticket.

oneir0naut0's avatar
oneir0naut0
Explorer | Level 3
11 months ago
One of the ticket numbers is #23247070. The fact that it is taking all this to contact someone who is trying to take money from me is unacceptable.
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey oneir0naut0 - thanks for the ticket number.

     

    I was able to locate your ticket history in our system and I can see that a member of the team reached out to you on your ticket with ID: #23237684. 

     

    Have you had the chance to see their response yet by any chance? They'd be better equipped with your query so I'd suggest that you take it from there. 

    • oneir0naut0's avatar
      oneir0naut0
      Explorer | Level 3
      11 months ago
      I have, and they responded saying they would try and help but that was a few days ago. We've determined that it's Google attempting to charge me, but there's no way for me to stop Google from trying to charge me since it's Dropbox that has the charge in place. I haven't heard from the person since we made that determination. Please make them stop. It's literally over and over and over again throughout the day that they charge. I can't get them to stop please make them stop. I should have never been charged in the first place
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi from me as well, oneir0naut0! I had a look into our system for you, and I can see that our specialized team has replied back to your ticket. 

         

        Can you please check their response, and let them know in case you need something else?

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