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Forum Discussion
Constantly being billed for free Dropbox.
Over and over again you keep trying to charge me for a cancelled account. While I had the free trial I contacted customer support to cancel as your website wouldn't let me do that. They downgraded th...
Rich
Super User II
Super User II
oneir0naut0 wrote:
There's actually posts here from Dropbox recommending ways to 'trick' the system (log out and go incognito) just to be able to contact support. I have done that, no response.
What is your ticket number? A Dropboxer may be able to check the status of your ticket.
- One of the ticket numbers is #23247070. The fact that it is taking all this to contact someone who is trying to take money from me is unacceptable.
- Walter
Dropbox Staff
Hey oneir0naut0 - thanks for the ticket number.
I was able to locate your ticket history in our system and I can see that a member of the team reached out to you on your ticket with ID: #23237684.
Have you had the chance to see their response yet by any chance? They'd be better equipped with your query so I'd suggest that you take it from there.
- I have, and they responded saying they would try and help but that was a few days ago. We've determined that it's Google attempting to charge me, but there's no way for me to stop Google from trying to charge me since it's Dropbox that has the charge in place. I haven't heard from the person since we made that determination. Please make them stop. It's literally over and over and over again throughout the day that they charge. I can't get them to stop please make them stop. I should have never been charged in the first place
