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Forum Discussion
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
Walter
Dropbox Staff
Dropbox StaffHey Sdireda - sorry to hear you're having issues with this.
Did you upgrade or started a trial for a Dropbox plan at some point in the past? Do you have any other Dropbox account, associated with a different email address of yours perhaps?
Also, did you only receive this email notification or did you notice a charge as well?
Hey, thanks for the quick response.
I did not sign up using any other email. It's my Gmail account and that's the email they sent the "7 day trial ends" to.
I tried to figure it all out when I got the email. I talked to a bot. And they said I have the basic free plan.
Then I figured i was okay & then I got charged $190.
I made the effort to cancel something I didn't even sign up for & it said I had nothing to cancel once I got into my account.
I did not sign up using any other email. It's my Gmail account and that's the email they sent the "7 day trial ends" to.
I tried to figure it all out when I got the email. I talked to a bot. And they said I have the basic free plan.
Then I figured i was okay & then I got charged $190.
I made the effort to cancel something I didn't even sign up for & it said I had nothing to cancel once I got into my account.
