You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
Megan
Dropbox Staff
Dropbox StaffHey @Philene van Niekerk!
I just created a ticket number on my end for you. Please check your Community-linked email address, and reply back to me from there.
Thanks!
Megan please help me too. The same exact thing happened to me. I got an email saying I was going to be charged so I tried to cancel it and follow the emails instructions, but my account said I had a free basic account and there wa a nothing to cancel. I also talked to a bot on Dropbox and they said the same thing. Dropbox literally stole from my account. I did not give them my card information (maybe they took it from Google) and I did not give consent AND I tried to cancel it and it wouldn't let me because I have a BASIC FREE ACCOUNT and there's nothing to cancel!!
