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Forum Discussion
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
Mark
Super User II
Super User II
wrote:
Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent.
So if you had a free trial then you have consented to the upgrade. Dropbox very very clearly tells you that you will be charged after said trial. It also emails you confirmation of this.
I did not consent to this, this is daylight robbery. I also didn't give my card details???
- Mark
Philene van Niekerk wrote:
I did not consent to this, this is daylight robbery. I also didn't give my card details???Then you need to speak to your bank and card provider, not Dropbox, because somebody has cloned your card.
- This is a Dropbox issue how can they upgrade after 30 days without my consent regardless if I had a free trial. I did not consent to an upgrade nor them to remove funds of my account how they please? This is theft
- Megan
Dropbox Staff
Hey Philene van Niekerk, sorry to hear about that!
Did you use the steps that Mark provided, in order to open a ticket with our Support, by any chance?
If so, then feel free to send it over, in order for me to locate it on my end.
Thanks a bunch!
