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Forum Discussion

Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
3 months ago

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    3 months ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 months ago

Did you give Dropbox your card information? If you added it here (or an App Store etc.) then the charge is genuine and you've almost certainly not cancelled a free trial. If you did not then somebody has cloned your card and so you need to speak to your card provider. 

 

To contact support go to www.dropbox.com/support WHILE NOT LOGGED IN - even to here. So try an incognito window. This may also help you find the upgraded account: https://help.dropbox.com/billing/find-credit-card-charge

  • Philene van Niekerk's avatar
    Philene van Niekerk
    New member | Level 2
    3 months ago

    I did not give my card information to Dropbox or consent to an upgrade, I just did a basic free plan and got money deducted now from my account
    I want a refund as I did not consent to upgrade or have money taken from my card for any subscriptions

    [removed per Community Guidelines]

    • wilmastolk's avatar
      wilmastolk
      New member | Level 2
      3 months ago

      I have the same issue. I've been trying to get in touch with a human being working for Dropbox through their website, but this keeps me going around in circles. I've 'chatted' with the chatbox. Didn't help either. I've never done a free Dropbox Plus trial. I just have a Basic account. Yet the amount has been withdrawn from my bank account. Unfortunately, none of the details shown on my bank statement matches the 12-digit alphanumeric code that Dropbox asks for on their 'Help' pages. Never before have I done business with a company that is so difficult to reach. 

      • wilmastolk's avatar
        wilmastolk
        New member | Level 2
        3 months ago

        I've been charged for a Dropbox Plus account, but I only have a Basic account. There's no way I can get in touch with the company. Customer service seems non-existent. What do I need to do to get my money back?

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