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Forum Discussion

tamarvez's avatar
tamarvez
New member | Level 1
9 days ago

Charged for an account I haven't used in decades. How do I cancel and get a refund?

Hi, I just got charged for a dropbox account I haven't used in decades connected to an email I no longer have. I tried contacting dropbox through the email associated with the account I do use but I'...
Billing
cancellations
tamarvez's avatar
tamarvez
New member | Level 1

Hi Walter, do you know how long generally it takes for them to reply? It's been a week and I haven't received anything. 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 days ago

This would depend  on the plan you're on and your support entitlement tamarvez 

Just to make sure it's routed properly, could you let us know your ticket ID so that we can look it up in our system too? 

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