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Forum Discussion
Changing currency without losing my data.
I need to change from US to $AU. Dropbox helped section sends me in an eternal spiral despite being in PRo plus. or whatever its called. I cancelled that plan as info seems to say must cancel ...
Megan
Dropbox Staff
Dropbox StaffHey House of Light, welcome to our Community!
It looks like you wish to change from your old currency to a new one. As you mentioned, cancelling your existing plan and allowing for the account to downgrade was the correct first step.
Just to make sure we're on the same page here, has your account been downgraded? What do you see when visiting your plan page?
Please be aware that if your account is downgraded, Dropbox will not delete any of your files. Also, what type of plan do you wish to purchase on your end?
You can see our plans here.
Keep me posted, and we'll take it from there!
