You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

ANVE22's avatar
ANVE22
Explorer | Level 4
7 months ago

Can't upgrade to paid plan - page does nothing

I've been trying to upgrade to a paid plan for a few days now. When I choose the plan, fill in the credit card info, agree to the Dropbox terms, and click PURCHASE the page doesn't let me go to t...
Billing
Dropbox Family
Dropbox Plus
Payments
Plans
upgrades
BeaconHigh's avatar
BeaconHigh
New member | Level 2

I tried to sign up for the Essentials level.  After putting in my card details, I got a message saying I couldn't upgrade due to a "technical detail", but no further clarification.  Since I haven't been upgrade, I have no way to contact support to upgrade or find out what the problem is.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi BeaconHigh, let's jump right into this! 

 

What is the current plan you're on?

 

Also, have you tried switching browsers entirely to see if this helps? If you get the same error when trying a different browser, can you then send me a screenshot of it in order for me to have a visual?

 

Just make sure none of your personal info is shown there. 

 

Keep me posted! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!