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Forum Discussion

ANVE22's avatar
ANVE22
Explorer | Level 4
7 months ago

Can't upgrade to paid plan - page does nothing

I've been trying to upgrade to a paid plan for a few days now. When I choose the plan, fill in the credit card info, agree to the Dropbox terms, and click PURCHASE the page doesn't let me go to t...
Billing
Dropbox Family
Dropbox Plus
Payments
Plans
upgrades
kapalino's avatar
kapalino
New member | Level 2
7 months ago

We need a fax number immediately but can't upgrade our plan from Basic because the dropdown menu for the state's area code doesn't work. Everything else is there for payment info, but the button to submit doesn't work. We sent a request for support yesterday and still haven't heard back. Chat box is giving me a spinning wheel trying to connect me to a sales specialist. I'm tempted to go elsewhere if I don't get a solution TODAY.

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