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Forum Discussion

ElCoquero's avatar
ElCoquero
Explorer | Level 3
4 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did ...
Plans
Promotions
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey Dhiren1, thanks for reaching out today.

I moved your post to this thread, which is relevant, I hope that's okay.

Can you check if you've followed the correct steps to redeem the space, outlined in this article?

Let me know and we'll take it from there.
Dhiren1's avatar
Dhiren1
Explorer | Level 3
3 years ago

Yes i did and it connected to myhp but i didnt recieved 100 gb 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Dhiren1, sorry to jump in here! 

     

    Would it be okay for me to reach out via email, in order for us to have a closer look as to why this might be happening? 

    • Dhiren1's avatar
      Dhiren1
      Explorer | Level 3
      3 years ago

      Sure

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No worries, Dhiren1! 

         

        I just sent you an email, and I'd be happy to take it from there. 

         

        Cheers!

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