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ElCoquero's avatar
ElCoquero
Explorer | Level 3
3 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did ...
Plans
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Storage space
Dhiren1's avatar
Dhiren1
Explorer | Level 3

Hi there I cant Register My HP 100 gb Space I registered it but its on my apps

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey Dhiren1, thanks for reaching out today.

I moved your post to this thread, which is relevant, I hope that's okay.

Can you check if you've followed the correct steps to redeem the space, outlined in this article?

Let me know and we'll take it from there.
  • Dhiren1's avatar
    Dhiren1
    Explorer | Level 3
    3 years ago

    Yes i did and it connected to myhp but i didnt recieved 100 gb 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Dhiren1, sorry to jump in here! 

       

      Would it be okay for me to reach out via email, in order for us to have a closer look as to why this might be happening? 

      • Dhiren1's avatar
        Dhiren1
        Explorer | Level 3
        3 years ago

        Sure

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