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ElCoquero's avatar
ElCoquero
Explorer | Level 3
3 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did ...
Plans
Promotions
Storage space
ElCoquero's avatar
ElCoquero
Explorer | Level 3

Hello @Jay, thanks for answering in such a short notice!

My account is not new, however I don't think I have used the HP promotion code before somehow.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
  • ElCoquero's avatar
    ElCoquero
    Explorer | Level 3
    3 years ago
    Yes, please.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Thanks, I've sent you an email, please could you reply to it when you get a chance!
      • SeraphAngel's avatar
        SeraphAngel
        Explorer | Level 3
        3 years ago

        Hello,

        I am having the same problem after purchasing a new HP laptop. I saw the promotion in the myHP app, so I logged in to my Dropbox account to apply the promotion, but it does not appear to have been applied to my account.

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