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ElCoquero's avatar
ElCoquero
Explorer | Level 3
3 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did ...
Plans
Promotions
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi ElCoquero, thanks for messaging today!

Are you using a new or pre-existing Dropbox account to add this quota?

Have you previously used an HP promotion on your Dropbox account?

This will help me to assist further!
ElCoquero's avatar
ElCoquero
Explorer | Level 3
3 years ago

Hello @Jay, thanks for answering in such a short notice!

My account is not new, however I don't think I have used the HP promotion code before somehow.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
    • ElCoquero's avatar
      ElCoquero
      Explorer | Level 3
      3 years ago
      Yes, please.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Thanks, I've sent you an email, please could you reply to it when you get a chance!

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