We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

BB27's avatar
BB27
Helpful | Level 5
3 years ago

Can't download invoices

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
Billing
Payments
Web
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

RagnheidurB's avatar
RagnheidurB
Explorer | Level 4

I am not able to view my reciepts under 'Billing' on my account.  I need reciepts for the withdrawals but when I press receipt under Billing it says something went wrong. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi RagnheidurB, how are you today? Welcome to our Community!

 

Is there any chance you have two Dropbox accounts under different email addresses and you’re currently signed in to the wrong account?

 

Also, did you upgrade your Dropbox account directly via our website or the App Store/Play Store instead?

 

Keep me posted.

  • RagnheidurB's avatar
    RagnheidurB
    Explorer | Level 4
    2 years ago

    I only have this one account. 
    I did it all through the website. I can see it under billing but when I want to download the receipt or the invoce it will not download (or open) but says "something went wrong"

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to jump in, RagnheidurB.

       

      Do you see the same if you login from a different browser or a private browsing window?

      • RagnheidurB's avatar
        RagnheidurB
        Explorer | Level 4
        2 years ago

        Yes I have tried both.

        I can see a  list of transactions but when I try to get the receipt this is what I get:

         

        Error (500)

        Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!