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Forum Discussion
Can't download invoices
I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
Hi Everybody,
I have confirmed with a Payment Specialist that all invoices and receipts are working properly.
Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.
nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.
Regards,
Ben
I have the same problem. Im trying to download an invoice from 2021 but when I click the respective link a new tab opens with the same page, but nothing gets downloaded. The receipt link links to an error page.
Maybe this is related to me changing from a payed plan to a free plan in the meantime.
Please advice. I am using an up to date chrome browser - the issue is not related to my browser!
Nancy
Dropbox Staff
Dropbox StaffHey StephanBerlin, thanks for bringing this to our attention.
Just to clarify, have you already tried reproducing this via different browsers/incognito mode?
Let me know, and we’ll take it from there.
Yes. This is the third time I am being asked this!
- Hannah
Hey BB27, sorry to jump in here as well.
Just to clarify, Nancy's latest reply was for a different user she @ mentioned.
Also, I understand this is frustrating, but we're trying to get to the bottom of this along with you, so since you did not receive our email, please go to the page you showed us in the screenshot, without being signed in to your account.
Where it says "I want to look up information related to:", choose "other" from the dropdown and then just type in the email in the box underneath and continue with the submission.
Once the help request has been submitted, please send along the ticket number, so we can look it up.
Are you aware that it requires me to add payment details to continue with the submission? I do not want to add any payment details.
Hello Nancy,
sorry for replying so late. The situation is unchanged. I just retested with Chrome, Safari and Chrome Inkognito (all on Mac Ventura 13.1).
In all cases the "Beleg" (Receipt) leads me to a Error 500 (bill_id=8358febddc844f3a94c4f87c77dfdee6), whereas "Rechnung" (Bill) leads to a new tab opening, but displaying the same overview page from which I started.Thanks in advance for your support.
Cheers
Stephan
Hi, I think this message has been sent to me by mistake. This is exactly the issue I'm having too. Been asking since 4th November but they haven't resolved anything. Exasperating!
