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Forum Discussion
Can't cancel Professional trial
Hello,
I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am "upgraded" t...
Hey Marina Matic, thanks for the screenshot.
Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.
You should be able to check the personal subscription history here.
I hope this helps!
Nancy
Dropbox Staff
Dropbox StaffThanks for posting here, Marina Matic!
Did you also check your Plan page, and there is no option to cancel your Professional trial? What’s the current plan you see when visiting that page?
Let me know, and we’ll take it from there.
Hi, Can't see anything in the Plan section except the details of the Family plan.
- Hannah
Hey Marina Matic, thanks for the screenshot.
Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.
You should be able to check the personal subscription history here.
I hope this helps!
Thank you Hannah! 🙂
