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Forum Discussion
Marina Matic
2 years agoNew member | Level 2
Can't cancel Professional trial
Hello,
I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am "upgraded" t...
- 2 years ago
Hey Marina Matic, thanks for the screenshot.
Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.
You should be able to check the personal subscription history here.
I hope this helps!
Nancy
2 years agoDropbox Staff
Thanks for posting here, Marina Matic!
Did you also check your Plan page, and there is no option to cancel your Professional trial? What’s the current plan you see when visiting that page?
Let me know, and we’ll take it from there.
- Marina Matic2 years agoNew member | Level 2
Hi, Can't see anything in the Plan section except the details of the Family plan.
- Hannah2 years agoDropbox Staff
Hey Marina Matic, thanks for the screenshot.
Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.
You should be able to check the personal subscription history here.
I hope this helps!
- Marina Matic2 years agoNew member | Level 2
Thank you Hannah! 🙂
- hlrubinstein2 years agoExplorer | Level 3
I am experiencing the same issue. I look to cancel my professional subscription and it just says I am on the basic plan
- Megan2 years agoDropbox Staff
Hi hlrubinstein, let's jump right into this!
How did you start the trial; on the Dropbox website, or in the Dropbox app on a mobile device?
Keep in mind that Basic is our free plan. Is it possible that you have another Dropbox account that you started the trial with?
Let me know more!
- hlrubinstein2 years agoExplorer | Level 3It was the Professional trial, not the basic.
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