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Forum Discussion
Can't cancel Professional trial
Hello,
I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am "upgraded" t...
Hey Marina Matic, thanks for the screenshot.
Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.
You should be able to check the personal subscription history here.
I hope this helps!
Nancy
Dropbox Staff
Dropbox StaffThanks for posting here, Marina Matic!
Did you also check your Plan page, and there is no option to cancel your Professional trial? What’s the current plan you see when visiting that page?
Let me know, and we’ll take it from there.
Hi, Can't see anything in the Plan section except the details of the Family plan.
- Hannah
Hey Marina Matic, thanks for the screenshot.
Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.
You should be able to check the personal subscription history here.
I hope this helps!
Thank you Hannah! 🙂
I am experiencing the same issue. I look to cancel my professional subscription and it just says I am on the basic plan
- Megan
Hi hlrubinstein, let's jump right into this!
How did you start the trial; on the Dropbox website, or in the Dropbox app on a mobile device?
Keep in mind that Basic is our free plan. Is it possible that you have another Dropbox account that you started the trial with?
Let me know more!
- It was the Professional trial, not the basic.
