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Forum Discussion
Can't access my old email, need to cancel subscription
Hi Dropbox team,
When I was in college, I opened a Dropbox account using my university's email address. However, I graduated more than 2 years ago and do not have access to that email account anymore. My issue is that I am being charged $11.99 every month for an account I cannot even access.
I want to cancel that subscription, but I cannot log in as Dropbox attempts to send a verification code to that email address. I need to cancel the subscription attached to that email as soon as possible.
Please, could someone help?
- Megan
Dropbox Staff
Hi jmandebi, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
