Can't access my individual account after cancelling Business trial

Had Dropbox Plus, offered a trial of the Dropbox Business setup, didn't really work for my setup so decided to end the trial and return to an individual setup on Dropbox Plus, I keep going to change back to Plus and it keeps denying me access saying to contact customer support or refresh browser to which I have done multiple times to no avail. Now my files and backups are gone, lost in limbo.