We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
KK1621
2 years agoNew member | Level 2
Cancelled free trial but it was supposed to downgrade when the trial period was over
Hi,
My free trial was supposed to end 2/26/23 but when I cancelled today, it automatically downgraded my account back to Basic. I used a credit card and per your website, it says it would not down...
- 2 years ago
Hey KK1621, thanks for joining our Community and sorry to hear about this.
I'm afraid we won't be able to re-instate your trial from our end. Have you considered opening a new Dropbox account with another email address of yours and starting a new trial?
Do you remember the exact steps you followed to cancel it in the first place by the way?
Keep me posted with any updates!
Walter
10 months agoDropbox Staff
Hi there RhysP - thanks for flagging this with us.
Could you let us know if you had initiated the trial from our website directly or via the app store on a mobile device instead?
Also, what were the exact steps you took to cancel your trial?
- RhysP10 months agoNew member | Level 2
I signed up to the free trial on my PC so not on mobile. I cancelled on my android mobile but it was on a chrome browser - I don't have the Dropbox app installed.
I followed the steps here to cancel: https://help.dropbox.com/plans/cancel-free-trial
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!