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KK1621's avatar
KK1621
New member | Level 2
2 years ago

Cancelled free trial but it was supposed to downgrade when the trial period was over

Hi, My free trial was supposed to end 2/26/23 but when I cancelled today, it automatically downgraded my account back to Basic.  I used a credit card and per your website, it says it would not down...
Account Settings
cancellations
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  • Walter's avatar
    Walter
    2 years ago

    Hey KK1621, thanks for joining our Community and sorry to hear about this.

     

    I'm afraid we won't be able to re-instate your trial from our end. Have you considered opening a new Dropbox account with another email address of yours and starting a new trial?

     

    Do you remember the exact steps you followed to cancel it in the first place by the way?

     

    Keep me posted with any updates!

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